Frequently Asked Questions
If you provide us with a file that is low resolution, pixelated or blurry, you need to understand that your printed goods will reflect that. Whatever shortcomings your file has, your final product will have. We are incredibly good at what we do, but we are not magicians. We will be upfront with you and make sure that we work with you to get the best quality product.
Production turn around begins at the time when we’ve received payment for your order, we have all of the details and we have usable art files. Once all of these things have been received the clock on your order starts ticking. From start to finish we strive to meet the following windows:
- Simple Orders, No Add on Services: 7-10 Business Days + shipping time.
- Complex Orders or Orders with Add on Services: 12-14 Business Days + shipping time.
- To ensure we can meet this window, please approve all spec sheets as soon as possible and try to refrain from post payment changes. Changes to your order after payment will cause delays. If you need your order in a faster turnaround window than those listed above, please let us know. There are things we can do to make accommodations for your order.
All payments are processed in-store, via invoice or online, or online using our portal. All online transactions are done using SSL encryption technology. No payment information is stored in our system (credit card numbers or otherwise) to ensure the security of your information. We don’t want the possibility of any unforeseen weakness in our system to ever negatively impact our customers, so rest assured that your information is safe with us!
All payment, unless otherwise VMF Sports Wear staff, is required in full upfront. The products we create are custom printed to your specification and once they have been printed are now useless to us. They cannot be returned to the supplier for a refund and cannot be sold by us as they’re printed with your art. This is why we do require an upfront payment. Don’t worry, we’ll make sure that you get what you’re paying for!
Screen printing isn’t an exact science. Due to a number of factors both in our control and out of our control, sometimes shirts just don’t pass Quality Assurance (QA). Shirts that have holes, stains, bolt marker marks or rips (mfg defects) or shirts that have ghosting, ink smears, or misprints (production defects) are usually shorted from the run. Don’t worry though, we’ve got you covered, shirts shorted from your order will be credited back to you. If any quality defects happened to slip through the cracks, please contact us and we’ll be glad to help sort them out.
One of the most commonly misunderstood things in screen printing is minimums. “Why can’t I make just 1 shirt” is a common question. It’s not a bad question or a naive one, just one that often comes from those who don’t understand the process. In screen printing, the bulk of the time involved in the production of the goods is in the setup. When we’re printing 50-100 shirts or more, we can spread the labor costs out to make sense. If we’re only printing 1, we still have to pay the same setup labor fees, making small orders astronomical in cost. We would never say never too low quantities, but we will say be prepared for a minimum order of 16.
We have no setup fees at VMF Sports Wear, no hidden fees. The price we quote for you is the cost, there won’t be anything extra unless the specs of the order change.
It’s never a problem to mix shirt sizes, pick whatever sizes you like! If you want 50 shirts but you need 10 small, 10 medium, 10 large, 10 x-large, 10 2xl, not a problem at all. In terms of switching shirt colors, we do request that you order at least 12 per shirt color. Please keep in mind that the shirt colors you choose will affect the techniques available for printing, as some methods do not work well with certain shirt colors.
The client acknowledges that they have all licenses and rights to the images they wish to print, releasing VMF Sports Wear from any legal liability pertaining to copyright issues. VMF Sports Wear claims no ownership of any artwork provided by the client that may be subject to copyright infringement. We are simply printing the artwork. The client claims all ownership of the artwork they wish to print and will be held responsible for any copyright disputes.