FAQs

Production turnaround begins once payment for your order has been received, all necessary details have been provided, and we have usable art files. Once we have received all of these items, the clock starts ticking on your order. Our goal is to meet the following timeframes:

• Simple Orders without any additional services: 7-15 Business Days + shipping time.
• Complex Orders or Orders with Add-on Services: 10-30 Business Days + shipping time.

To ensure that we can meet these timeframes, please approve all spec sheets as soon as possible and avoid making changes to your order after payment. Any changes made after payment will cause delays. If you require a faster turnaround time than what is listed above, please inform us, and we will do our best to accommodate your request. Please note that there may be an additional 5% charge for rushed orders.

Please be aware that the above timeframes are estimates. The actual delivery time depends on the availability of the items used, and we will communicate this to you once your order has been processed.

Screen printing is not an exact science. Due to various factors, some within our control and others beyond our control, there are instances where shirts may fail to meet our Quality Assurance (QA) standards. Shirts with manufacturing defects such as holes, stains, bolt marker marks, or rips, as well as shirts with production defects like ghosting, ink smears, or misprints, are usually removed from the production batch. However, please rest assured that any shirts that are shorted from your order will be credited back to you. If by any chance any quality defects manage to slip through our inspection process, please do not hesitate to contact us so that we can assist you in resolving the issue.

At VMF Sportswear, we have no setup fees or hidden fees. The price we quote to you is the final cost, and there will be no additional charges unless there are changes to the specifications of the order.

Screen printing requires a setup process that takes time and effort. The cost of this setup is spread out when printing larger quantities of shirts, making it more affordable. However, printing just one shirt would still require the same setup, resulting in high costs. We have a minimum order requirement of 16 shirts for screen printing and 6 shirts for sublimation printing.

All payment, unless otherwise stated by VMF Sportswear staff, is required in full upfront. The products we create are custom printed according to your specifications, and once they have been printed, they become useless to us. They cannot be returned to the supplier for a refund and cannot be sold by us since they are printed with your artwork. This is why we require upfront payment. Don’t worry, we will ensure that you receive what you are paying for!

All payments are processed online through our portal. All online transactions are conducted using SSL encryption technology. We do not store any payment information in our system, including credit card numbers, to guarantee the security of your information. Our top priority is to protect our customers from any unforeseen vulnerabilities in our system, so you can be confident that your information is secure with us! For credit card transactions, a fee of 3.5% will be charged. Alternatively, you can make online transfers.

If you provide us with a low-resolution, pixelated, or blurry file, please note that your printed goods will reflect these issues. The final product will have the same shortcomings as the file provided. While we excel at our work, we are not magicians. We will be honest with you and collaborate to achieve the highest quality product possible.

The client acknowledges that they have all the licenses and rights to the images they wish to print, thereby releasing VMF Sportswear from any legal liability regarding copyright issues. VMF Sports Wear claims no ownership of any artwork provided by the client that may be subject to copyright infringement. We are solely responsible for printing the artwork. The client asserts full ownership of the artwork they wish to print and will be held accountable for any copyright disputes.