A notice of complaint needs to be made within 5 business days if a defective product is found within your order or if your order was short shipped. Credits are given in the form of a credit memo to the original account. The account must be active and transfer of credit is not permitted.
What can be returned
Most of the items cannot be returned. All returns must be in their original packaging. Items to be returned must never be worn. If there is any noticeable wear, the item(s) will not be subject to return.
What cannot be returned
No returns will be accepted after 7 days of fulfilled shipping date. Items that are not in their original packaging cannot be returned. Items must be in like-new condition to be eligible for return.
Returns for exchange or store credit
No returns will be accepted after 7 days of fulfilled shipping date.
Shipping charges for products returned
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To Return Your Items
- Contact Customer Support to obtain a Return Merchandise Authorization number. Please indicate if you want a replacement or a refund.
- Write the Return Merchandise Authorization number in a conspicuous place on the outside of the return parcel.